Components

Attention: open in a new window. PrintE-mail

Connection Telecom ® has developed a range of world-class, customised PBXs that integrate IP and traditional telephony, and supporting applications. Each will contribute to the efficiency of your business and reduce your total cost of telecoms ownership.

Call centre measurement

Queuemetrics

alt

Queuemetrics has a motto: "If you can measure it, you can improve it". Their solution offers your call centre over 150 quantitative metrics to ensure it runs smoothly and that problems are detected easily. From your browser you can measure many parameters, including budget and SLA targets, agent activity - and more. The level of details goes right down to listening to any call on any queue.

Handsets

SNOM

alt

SNOM offers a range of cutting-edge SIP-based telephony devices. These are known for their rugged commercial grade performance, reliability and ease of interoperability. This has made SNOM the VoIP handset partner of choice for many of the industry's leading VoIP service providers, hosted VoIP, IP PBX and Unified Communications solution vendors.

Polycom

alt

Polycom Voice solutions integrate with leading wired and wireless telephony platforms to help businesses work efficiently and effectively. Whether for the desktop, conferencing or mobility, Polycom has a product to match your business requirements. Connection Telecom ® is a Polycom Field Verified Partner.

Yealink

alt

The Yealink range is made for sophisticated users with very high expectations of IP phones. With a revolutionary appearance and advanced technical design, they are not only pleasurable and practical to use, but also represents the cutting-edge of contemporary VoIP technology in action.

Customer premises equipment (CPE)

Mikrotik RB750 router

alt

Mikrotik's small, compact router offers five independent Ethernet ports and is extremely fast. Download datasheet

  Quality of service in the network

ViBE

alt

Runway.X1 uses Voice over IP Broadband Enhancement (ViBE) technology which does the following:

  • Quality of service is implemented in a completely different way.
  • Voice is treated as a data stream that has specific requirements for packet priority and spacing.
  • The required bandwidth budget is reduced to the compression format used.
  • Sites with ViBE links can be joined together to form private networks, improving security.
  • Backup links can activated without losing calls in progress.
  • ViBE enables the use of much more of the link's capacity.


Download the product datasheet or ViBE CPE Device: P2PB-202/203 specifications.

  Softphones

CounterPath

alt

The CounterPath softphone client suite is comprised of desktop and mobile softphone applications, which enables our business users to make audio calls over TELVIVA with automatic configuration set for TELVIVA. The product suite spans from desktop computers and laptops, to mobile applications for smartphones and tablets – all across various operating systems.

 

 

 

ZoiPer

altZoiper softphones run on a multitude of different platforms. No matter if you are using Mac, Linux or Windows, iPhone, Android or a browser, there is a solution for all.