Telviva Touchpoint provides a real-time instant messaging service for new and existing customers to your company.
A multi-channel contact centre service
Using our end-to-end multichannel environment, Touchpoint can facilitate real-time user interaction between a company and its customers or suppliers, using any or all of the contact mediums of their choice. These include text, voice and video chat.
Touchpoint enables a more efficient solution to voice and is ideal for sales teams, help desks and finance departments. TouchPoint increases productivity and improves customer service with its easy to use live pop up chat window. The web-based platform also allows for instant reporting. Touchpoint is geographically independent, meaning, should you choose, you could have global agents servicing your customers around-the-clock.
The benefits for your customer are as great as the benefits to you. Apart from the free cost for your customer, Touchpoint also reduces the amount of time between your client contacting your business to being transferred to the correct department. This, coupled with the elimination of noisy office environments means a stress free and pleasant interaction between your call center agent and your customer. Touchpoint is future proof, intuitive and easy to use.
Business Communication, Simplified.
A customer initiates contact from the applicable website that they are on, via a call to action button placed on the company website. The agent on the other side will then respond to the customers chat request and the process of communication can begin via instant messaging. At any point in the correspondence this communication can be changed from chat to voice or video. The customer will always be able to view the agents status as they are notified when the agent is busy or typing a response. Once the customer has been assisted and is satisfied, the chat can be closed and the query can be resolved.
- Text chat [Compatible with all web browsers]
- Voice chat [Compatible with Chrome and Firefox]
- Video chat
- Dialing clients from lists
- Other channel types (i.e. WeChat)