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If you’re looking for a call centre application that’s easy to manage, powerful, has excellent reporting and can improve your contact centre’s performance, you should be considering astri*REACH™.

Scalable and adaptable as your needs change

A modular onsite call centre application, astri*REACH™ offers a powerful and scalable solution. Based on open standards, this IP PBX makes it easy for you to control your contact centre’s Internet Protocol (IP) strategy so as to improve its performance.

Multiple capabilities

Set up inbound call handling, outbound dialling campaigns, or a blend of inbound and outbound to reach your target market. All through a simple, user-friendly interface.

If you can measure it, you can improve it

Connection Telecom’s astri*REACH™ includes complete call centre monitoring and quantitative reporting via QueueMetrics. This lets you monitor and report on inbound queues and outbound campaigns – giving you intimate information on the performance of your contact centre and performance against Service Level Agreements. QueueMetrics is a heavy-duty, industrial-grade solution, deployed in hundreds of call centres worldwide. An extensive real-time wallboard extension provides detailed information via a web interface onto large overhead screens.

Integration with operational and business systems

Synching astri*REACH™ with the other applications in your business is simple: because it’s built on an open standards platform, it can be configured to talk to other systems. Campaigns can be run in preview before dialling, or delivered in fully automated predictive mode, via the system’s full-featured dialler.

Best-cost call routing saves you money

astri*REACH™ customers also benefit from the most cost-effective route for calls as the solution is complemented by Connection Telecom’s relationships with traditional voice carriers and the new VOIP providers, both locally and internationally.

Is your call centre due a technical review? For more information about astri*REACH™ and to find out what it can do for your business, please contact us and we’ll be happy to discuss your options.

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