Realising the benefits of mobile UC

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Although mobile unified communications (UC) solutions can give organisations a solid return on investment, many enterprises still see the platform as simply a 'nice to have', and not critical to their business.
According to a Gartner study last month, the technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. The research firm expects that mobile integration will happen as UC platforms that support mobile UC are deployed.
“By 2016, 75% of mobile UC solutions will be integrated into the enterprise telephony infrastructure,” notes Phillip Redman, Gartner's research VP.
According to Frost & Sullivan, low awareness of the soft return on instant messaging applications, as well as limited interoperability of different vendor products, are proving challenging to UC vendors.

Although mobile unified communications (UC) solutions can communication
give organisations a solid return on investment, many enterprises still see the platform as simply a 'nice to have', and not critical to their business.

According to a Gartner study last month, the technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. The research firm expects that mobile integration will happen as UC platforms that support mobile UC are deployed.“

By 2016, 75% of mobile UC solutions will be integrated into the enterprise telephony infrastructure,” notes Phillip Redman, Gartner's research VP.

Read the full article at IT Web.

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